FAQ
Frequently Asked Questions
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Do I need to be home for every cleaning service?We understand that our customers may not always be available during our 9 a.m. to 4 p.m. cleaning schedule from Monday to Friday. We want to assure you that we have a solution for this. If you prefer, our house cleaning professionals can be provided with a spare key or garage code for entry to your home, so you can rest assured that your home will be taken care of even if you're not there. However, if you are not comfortable with this option, we can always work with you to schedule a cleaning time that suits your availability.
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What time does your team arrive?At Colorado Home Cleaning, we understand the importance of punctuality and reliability. Our team of professional cleaners will arrive at your home at the designated time agreed upon during the booking process. We provide a two-hour arrival window to allow for any unforeseen circumstances that may arise, but we always strive to arrive as close to the scheduled time as possible. If you have any specific preferences regarding the time of day or day of the week for your cleaning service, please let us know during the booking process, and we will do our best to accommodate your needs. We value your time and aim to make the cleaning process as convenient and hassle-free as possible. If you have any additional questions or concerns, please don't hesitate to contact us. Our friendly and knowledgeable staff will be happy to assist you in any way we can.
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What if something's damaged during a service?We hold high regard for each home we clean and handle it with the utmost respect. In the event of any accidental breakage during our routine service, we will take responsibility and do our utmost to repair or replace the item.
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Why should I trust Colorado Home Cleaning?At our company, we take pride in providing top-notch professional housecleaning services to all of our valued clients. Our team of dedicated residential cleaning agents is highly trained and committed to delivering exceptional services that exceed your expectations. We understand that a clean home is a happy home, and that's why we pay attention to every detail to ensure that your living space is spotless and fresh. To guarantee your peace of mind, each member of our team undergoes a thorough background check to ensure they are trustworthy and reliable. Moreover, they have years of experience and references in every aspect of our detailed cleaning plans, making them experts in their field. You can trust us to provide you with a clean and safe home environment that you and your loved ones deserve.
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What sets Colorado Home Cleaning apart from other cleaning services?Colorado Home Cleaning is dedicated to providing the best cleaning services to our customers. Our team of professional housecleaners undergoes extensive training to ensure they are knowledgeable in the most effective cleaning techniques and use only the best cleaning products. We also uphold a high standard of respect for our customers by refraining from smoking, drinking, eating, or using any personal electronic devices while on the job. Our goal is to provide the best cleaning experience possible while maintaining a professional and respectful demeanor at all times.
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What should I do before your cleaner arrives?To ensure that our cleaners can efficiently work their magic in your home, we recommend that you do the following before their arrival: - Put away any items that are valuable or breakable. - Clear countertops and tables of any items that are obstructing cleaning surfaces. - Secure any pets in an area that they cannot interfere with the cleaning process. - Make sure our cleaners have easy access to all areas of your home that require cleaning. By completing these steps, you can help our cleaners provide a thorough and efficient cleaning service, leaving your home looking its best.
Pricing and Billing
Choose the Best Package for Your Budget
Payment Methods
At Colorado Home Cleaning, we provide affordable pricing for our professional house cleaning services. We offer a variety of packages to fit different budgets and our prices are transparent, with no hidden charges. We accept payments through Venmo for your convenience. (Debit, credit card, etc)
Cancellation Policy
We understand that unforeseen circumstances may arise, and we are happy to accommodate cancellations. To cancel or reschedule your appointment, kindly inform us at least 24 hours before the scheduled time.
Satisfaction Guarantee
At Colorado Home Cleaning, we are committed to providing exceptional services to our clients. We take great pride in our work and strive to exceed your expectations every time. If for any reason you are not satisfied with our service, please let us know within 24 hours and we will send our team back to your home to fix any issues. Your satisfaction is our top priority and we are dedicated to ensuring that you are completely happy with the results.